Please remember to dial 911 in any emergency

Satisfaction Survey

Join Us!

Community Services

Tour the Base!

Welcome to Penfield Ambulance!

Penfield Ambulance

The men and women of Penfield Ambulance are dedicated to contributing to the well-being of our community and to providing professional care with a personal touch.

Since 1966 Penfield Ambulance has been providing emergency ambulance service to those who live, work, and visit the Penfield community and to surrounding towns when requested for mutual aid.   In 2023 we received over 7,300 calls in Penfield and about 20% of those were in support of our neighboring communities.

Effective Jan 13th of 2024 we started taking all calls in West Webster and on March 29th all calls in East Webster as well.  To enable this additional call activity, we have expanded our ambulance staffing and brought on 19 additional seasoned EMTs and Paramedics, many of whom already live or work in Webster.  This builds on the strong ties we already have with the Webster community with 4 of our board members living in Webster and 24 other members living, working, or volunteering in Webster.

The Penfield Ambulance serving Webster and Penfield will be responding to medical emergencies that include heart and respiratory problems, motor vehicle accidents, falls, strokes, illnesses, and working fires.  Our personnel includes a combination of over 120 volunteers and employees who staff multiple ambulances around the clock, 365 days per year.  We respond with our fleet of 7 ambulances from our main base on Jackson Road in the middle of Penfield as well as our secondary base at the Gravel Road Fire Hall.  In cooperation with the Northeast Joint Fire District, we are staffing one of our ambulances out of their base on Phillips Road as well.

In addition to responding to medical emergencies in Webster, Penfield, and our neighboring communities, we host First Aid, CPR, Automatic External Defibrillator (AED), and Emergency Medical Technician (EMT) training, sponsor community blood pressure clinics, host Red Cross blood drives, provide first aid standby at community events and maintain a loan cupboard for the use of walkers, canes, and crutches to those in need.

The community is always welcome to walk into our main base at 1585 Jackson Road for any situation requiring first aid or blood pressure screening.

We continuously explore ways to best serve our expanded community. We are open to suggestions and invite you to contact us with your thoughts

Photo of a Penfield Ambulance in the squad parking lot