Please remember to dial 911 in any emergency

Emergency Preparedness



In case of emergency, always call 911

If you have a sick or injured person, please call 911 to request our ambulance to be dispatched, since we are equipped and trained to deal with medical emergencies.

Do not attempt to drive a very sick or injured person to the hospital in your car.

Penfield Ambulance provides basic life support services to the Town of Penfield, and to surrounding towns when requested by them for “mutual aid.”

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Mutual Aid defined

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We work with Paramedics from the Southeast Quadrant and other agencies to provide advanced life support services to our patients.

Be prepared for emergencies:

  • Make sure that your house number is clearly marked and visible from the roadway, and not hidden behind bushes or trees. Display your house number on each side of your mail box. At night, put on all your outside lights.
  • Make sure that the ambulance crew has adequate access to the room where the patient is located, and remove unnecessary furniture or obstacles.
  • Make sure your children know how and when to call 911. Make sure they know your house number and street name (mailing addresses and street addresses may be different).

Preparing for Transport to an Emergency Department:

When arriving at the hospital Emergency Department (ED or ER), the severity of your condition will be assessed by a “triage nurse”.

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Triage Nurse defined

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The triage nurse’s responsibility is to ensure that patients with critical medical conditions are promptly seen. The triage nurse will assess your medical condition by evaluating your vital signs, medical complaints and other information you provide regarding past medical history and known allergies. While at triage, it is important to know your medical history as the following information may be requested from you.

  • List of all current medications including “over the counter” drugs, herbal remedies and supplements, including dosages, when they are taken and the last dose taken
  • Primary care physician’s name
  • List of known allergies and medication reactions
  • List of previous surgeries
  • List of past medical conditions
  • Recent illnesses
  • Relevant family history
  • Last tetanus injection
  • Telephone numbers of family, friends or next of kin
  • Pharmacy name, telephone number and location
  • Insurance card

Please keep in mind that patients are seen according to the seriousness of their medical condition and the order of their arrival. Critically ill or injured patients are seen first. If the reason for your visit is for a less serious condition, be prepared to wait, particularly if many doctors and nurses are needed for attending to a patient with a critical condition.

What to Bring with you to the Hospital ED:

If the illness or injury to you, your family member or friend requires transport to a hospital emergency department, there is no way to predict how long you will have to wait to be seen. It is in your best interest to be prepared for a long wait. Bringing the following with you will help pass the time and make your visit as comfortable as possible

Bring a pen and paper to write down any questions you may have for the doctor. It is also a good idea to write down important information from the visit so that you can remember details you may need later, such as the names of any doctors you saw, what they say about the illness or injury, any medications or treatment they give you and any directions for follow-up or care at home.

Bring comfort items, such as, bottled water, hand sanitizer, tissues, and cash for vending machines or the pay phone (most hospitals ban the use of cell phones).

Bring something to read. It will help pass the time and may relieve some anxiety by taking your mind off your surroundings.

Bring things for children to do as well, such as crayons, books, toys, and comforting objects, like stuffed animals.

It is highly recommended that you Do Not Bring any personal valuables with you, such as jewelry, watches, laptops or a digital camera in order to safeguard your belongings from becoming lost, damaged or stolen

Preparing Children for an Emergency:

Don’t be reluctant to talk with your family about the possibility of an emergency. Being prepared for an emergency involves not only planning, but also talking to your children about what to expect. Here are some tips on what to tell your children if the need to call 911 arises:

  • Based on their age, explain to your children what an emergency is, in words they can comprehend.
  • Involve your children in the development of your Family Emergency Plan and practice these plans as a family. Teach them how to recognize an emergency. Make sure they know what smoke detectors and other alarms sound like. Give children exact steps to follow.
  • Role-play with your children to help them remain calm in emergencies and to practice basic emergency responses such as evacuation routes and Stop, Drop & Roll.
  • Role-play with your children as to what they should do if a parent is suddenly sick or injured.
  • Teach your children to dial their home telephone number and Emergency 9-1-1. (When teaching children to dial 911, keep the phone on the hook!) Role-play on what to say when calling Emergency 9-1-1.
  • Explain to your children what emergency personnel might arrive to help (firefighters, police officers, paramedics).
  • Help your children to memorize important family information. They should memorize their family name, phone number, and address, including your family’s out-of-state contact person.
  • Warn children never to touch wires on poles or lying on the ground.
  • Make sure each child knows your family’s alternate meeting sites if you are separated in an emergency and cannot return to your home.